James M. Elkins

Cell: (931) 338-6540 / Email: elkins.james.m@gmail.com

Education

Austin Peay State University

Bachelor of Fine Arts: Visual Communications – Graphic Design

Dean’s List Multiple Semesters

 

Work Experience

2016 – Present                                                     Nashville, TN

CGS Administrators                                           Customer Service Representative Part B

                       Assisting Providers (doctor’s offices) over the phone with issues in regards to claims that have been submitted to KY & OH Medicare Part B. Maintain call logs. Research solutions to any problems related to Providers’ claims. Perform daily security checks to ensure that my department adheres to the required security procedures in regards to HIPAA regulations. Keep up with business and call related metrics. Maintain my own time schedule daily. Attend bi-monthly training sessions.

 

2013 – 2017                                                         Clarksville, TN and Nashville, TN

Freelance & Volunteer

                       Graphic design portfolio includes free-lance projects involving webpage design, business logos, magazine layouts, and poster illustrations. Also attended various seminars to increase awareness of graphic design field and creative opportunities. Experience in developing mock designs and collaborating with marketing team on public presentation of creative concepts.

 

2014 – 2016                                                         Clarksville, TN

Toys-R-US Customer Service – Electronics Department

Maintain up to date knowledge on the products that we sell. Daily checks of the security systems that are in place to protect high value products. Perform checks of inventory and restocking of inventory as it goes down utilizing a handheld computer device. Maintain weekly sales metrics as well as monthly customer service satisfaction metrics.

  “Big Wig” (Employee of the month) for the month of February 2015.

 

October 2012                                                       Clarksville, TN

Austin Peay State University                             Production Animator

Assistant Production Animator with Black&Jones for the production of Frankenstien!! an orchestral concert presented at Austin Peay State University. Work included taking children’s drawings and animating them to accompany the music in a live performance. This was an unpaid position for a nonprofit concert.